The placing of an order constitutes acceptance of these terms and conditions of business. These terms and conditions are not open to alteration and shall be seen as incorporated in all orders for the supply of products, services and materials by Vinyl Impression Ltd.
Custom / customised products / orders is defined as:
Any bespoke piece or stock website good that is altered or amended by our design team or associated designers in any way to meet a specification outside of the stock product’s original parameters. This does not include colour selection from our pre-set chart on standard products, nor the input of text i.e. a name for products that require such information as standard.
Standard/ stock products/ order is defined as:
Any product available to purchase through our website that do not require artwork, alterations or design by our team or associated designers.
Unless otherwise stated a quotation is open for acceptance for a period not exceeding 30 days from the date of supply.
Vinyl Impression reserves the right to alter prices without notice and all prices quoted are strictly estimations and may be subject to subsequent alterations if circumstances deem it to be reasonable. This decision rests with Vinyl Impression. Quantity discounts will be considered on request but are not guaranteed.
Due to the high cost of processing and transportation a minimum order charge of £100 will apply on all custom products, unless otherwise stated.
All prices quoted are subject to VAT at the subsisting rate. All products displayed on the website include VAT as standard.
CONFIRMATION OF ORDER
An order or an acceptance of a quotation must be accompanied by sufficient information to enable Vinyl Impression to proceed with the order. Any modifications must be agreed in writing and reference must be made to any special quotation, which has been given. All telephone and verbal orders must be confirmed in writing immediately. All communications relating to orders should specify the number and date of the original order together with a description of the goods. Vinyl Impression will accept no responsibility for losses arising from non-observance of these requirements.
RESERVATION OF TITLE
Vinyl Impression retains the title to the goods until all amounts due from the client are paid. In the event of a client being unable to pay his debts, the company may enter the client’s premises and recover the goods, which are its property by virtue of this clause.
Vinyl Impression aims to complete all projects in 7 working days (Monday to Friday inclusive), unless otherwise stated by a member of our team. The 7 working day period for custom orders begins only when the client has approved final artwork and until such time the order and its turnaround time will be unspecified. Delivery time is in addition to the average production turnaround and this must be considered before placing an order.
Vinyl Impression will use its best endeavours to ensure that orders are completed within the time stated above but will not accept any liability for damages in the event of failing to do so. Should delay be experienced in the completion of an order the buyer does not have the right to cancel the order either entirely or in part if any works have begun.
APPLICATION SURFACE: STRUCTURAL
While Vinyl Impression Ltd will advise on the most suitable products for each application surface, it remains the customer’s sole responsibility to check the application surface and ensure its structural suitability before placing an order. Any damage caused to an application surface (e.g. glass partitions, windows, walls (all construction types) etc.) remain the sole responsibility of the customer even if damage is caused after interaction with any product or service supplied by Vinyl Impression Ltd.
APPLICATION SURFACE: SITE PREPARATION
Surfaces that require preparation include textured walls, fragile structures or surfaces that have broken down over time including but not limited to poor paint works and finishes. All painted surfaces must be left undisturbed to fully cure for a minimum of 4-6 weeks unless otherwise stated, as different material will vary.
APPLICATION SURFACE: UNUSABLE SURFACES
An unusable surface is defined as those which are heavily textured, fragile or show signs of excessive expansion and/or shrinkage, or those which alter due to extreme temperature changes from the physical environment including air-conditioning and heating systems. This list is not exhaustive. If you wish to place a graphic near a heat or cooling source, you must inform Vinyl Impression at the first point of contact before quotation.
Whilst we use industry recognised removable material, Vinyl Impression do not accept liability for damage caused to the application surface. For more information contact our sales team at firstname.lastname@example.org
REMOVAL OF GRAPHIC/S
We have different materials that will remove with different levels of damage to the surface. Please note, we cannot guarantee that the surface underneath will not be damaged. Removable materials does not guarantee no damage. We recommend for adhesive vinyls using a heat gun or hair dryer to gently soften the glue to help removal but this also does not guarantee no damage.
Whilst we use industry recognised floor graphic materials that are specifically designed for purpose, Vinyl impression accepts no liability for trips, slips and falls that occur as a result of their use. It is the consumer’s sole responsibility to account for all graphics, specifically floor stickers, in health and safety risk assessments. Customers are also responsible for monitoring the health of the graphics after they have been applied taking all steps to ensure safety remains paramount.
INSTALLATION: OUR TEAM
The price of installation is calculated based on an approximate duration of a job and can increase onsite if a customer makes any alterations to the agreed visuals. Any alterations that increase the installation length will be charged at £40.00 an hour ex VAT per installer.
Installation generally will not be confirmed until artwork has been agreed. However, installation can be ‘pencilled in’ on agreement that artwork will be submitted 7 full working days before the proposed date. Vinyl Impression reserves the right to cancel if the artwork is not submitted by the requested date, irrespective of monies paid.
The customer remains solely responsible for the preparation of the application surface and its easy accessibility before the installation crews arrive on site. If the standards are not met the installation team have the right to leave the site immediately and the customer will be charged in full for that installation. Any subsequent bookings will be chargeable in addition to any fees already paid to date. The decision on whether a surface is suitable for installation rests solely with our lead installers. However, if the customer insists on installation they can sign ‘the waiver’ that states they lose all rights to claim against any and all damage, peeling and bubbling or visible defects to the graphic caused by the surface. This list is not exhaustive; please ask for the waiver for more information.
INSTALLATION: SELF INSTALLATION / THIRD PARTY
Vinyl Impression accepts no liability for damage caused by installation by self-installation or by any third party not authorised by Vinyl Impression including but not limited to painters and decorators, other graphic installers and self-application. Self-application is defined as installation by anyone associated with the end user and/or purchase agent who is not a professional authorised by Vinyl Impression Ltd. Third party installation should not be booked before the products supplied by Vinyl Impression are delivered and checked thoroughly by the purchaser. Vinyl Impression is not liable to pay any fees associated with a third-party installer if the graphics are delivered later than estimated or in some way faulty.
REMOVAL: OUR TEAM
Vinyl Impression offer a removal service of graphics however once again, we cannot guarantee the surface condition. We do not take any responsibility for any damage caused during the removal process and it would be the clients responsibility to repair the surface if any damage occurs during removal. Once repaired, any new graphics can be applied however this is very unlikely to happen in the same visit.
Vinyl Impression does not take any responsibility for the damage caused and it is the clients responsibility to repair the surface. This is in any case, even if there is a problem with the print that is not the clients fault. We are not responsible for the surface.
It is up to the discretion of Vinyl Impression as to whether they decided to conduct any remedial works on site. This may include such works as priming the surface or silicone / filling areas where necessary, however this does not guarantee that the material will not lift or peel.
We will always do our best to ensure materials don't lift off or peel, but wall surfaces and paints are so varied, we can't take responsibility for this, and it is our discretion to choose what to do.
REMOVAL: SELF REMOVAL / THIRD PARTY
Vinyl Impression cannot guarantee the final surface finish once a vinyl has been removed. We do offer different materials that will remove with different levels of damage to the surface. Removable materials do not guarantee no damage. We recommend for removal of adhesive vinyl using a heat gun or hair dryer to gently soften the glue to help removal however this also does not guarantee no damage.
Please note, in some instances glue may be left on the surface. This is the clients responsibility to move and can be done with a hair dryer and a cloth. Failing this, sanding may be required to smooth out the surface.
Vector artwork must be submitted in an original file, which must be saved as an .ai, .eps or .pdf file. All files need to be submitted ready to print unless an artwork service is included in the order or otherwise stated. Any amendments needed beyond that which is normally expected will be chargeable at £50 per hour per artworker.
All images for wall murals must be submitted as high-resolution jpeg or tiff files (at least 150dpi at 100% or 300dpi at 50%). Whilst Vinyl Impression will endeavour to advise on the most suitable images for purpose, however all images will lose a degree of quality when scaled up to the size of a wall. Vinyl Impression will print a sample for all custom wall murals as standard to check the quality. In instances where quality falls below the expected standard at a viewing distance of a meter, Vinyl Impression will send the customer the printed sample to decide if they wish to proceed with the selected image.
If deadlines of artwork submission are communicated, the purchaser and all agents associated with them must adhere to the timeline. If this timeline is negatively altered due to missing submissions, Vinyl Impression holds the right to change the delivery date or delay or cancel installation, irrespective of the graphics purpose including if they are needed for specific date or event.
ARTWORK DIGITAL FILE OWNERSHIP
All edited and custom design files remain the sole property of Vinyl Impression even if they contain elements of predesigned work. In this instance, edited artwork is any files that are adapted or altered from their original form beyond that which is expected with print and or cut preparation.
Electronic copies of files can be made available for a fee that is determined by the Vinyl Impression sales team at the point of request.
By placing the order, the client declares they hold the right and correct licences to reproduce all text, images, artwork and digital files supplied. The client assumes absolute liability for any resulting violation of copyright in any action brought by a third party.
Vinyl Impression offers a 30-day returns policy that commences on the date an order is placed for products in their original condition and packaging. Refunds are not accepted on custom products but are available on all stock items.
Vinyl Impression doesn’t take responsibility for damage to either the product itself or the application surface during installation or removal. Nor is liability acknowledged for damaged occurred in storage after the product has been delivered. Click here to see our full returns and refund policy.
‘COOLING OFF PERIOD’ AND CANCELLATION RIGHTS
You have the right to cancel your order without reason at any time within the ‘cooling off period’ of seven working days from the date the order is placed, however this does not include customised products if works have already begun. Customised products are defined above. Works is defined as any actions taken by the Vinyl Impression team or associated designers to begin tasks that are directly linked to the process of producing an order. Gift vouchers are also non-refundable. Click here to see our full returns and refund policy.
Vinyl Impression advises the client to insure the materials for their full value against all risks, loss or damage at all times including but not limited to fire, water and smoke damage or other accidental damage or acts of God.
These terms and conditions are governed in accordance with English and Welsh law. Consequently, the courts of England and Wales have exclusive jurisdiction of any claim that arise in connection with this incorporated agreement, including but not limited to non-contractual disputes or claims.